Shipping policy
NEXAR Shipping Policy
Last updated: [4 8 2026]
Delivery Coverage
NEXAR currently delivers within the Arab Republic of Egypt only.
Orders are dispatched from Alexandria, Egypt, through our courier partner.
Shipping Charges
Shipping charges are calculated according to the delivery location and are displayed during checkout or communicated when the order is confirmed.
Orders with an eligible subtotal of EGP 1,800 or more receive free standard shipping when the free-shipping offer is active.
Any applicable conditions, exclusions or promotional requirements will be displayed during checkout.
Order Processing
Orders are prepared after they have been confirmed.
Delivery estimates depend on the destination, order-confirmation time, courier capacity, public holidays, weather conditions and other circumstances outside NEXAR’s reasonable control.
An estimated delivery period is not a guaranteed delivery appointment unless expressly confirmed.
Delivery Contact
The courier may contact the customer using the telephone number provided with the order.
Customers are responsible for providing:
- A complete and accurate delivery address.
- A reachable Egyptian telephone number.
- Any information required to locate the delivery address.
Incorrect or incomplete information may delay the shipment and may result in additional delivery charges.
Inspection at Delivery
Customers are encouraged to inspect the shipment while the courier is present where this is permitted by the courier.
Inspection availability and permitted procedures are controlled by the courier. Customers should not assume that the courier can wait for a full fitting unless this has been confirmed in advance.
Visible damage, tampering, missing products or incorrect products should be reported immediately.
Refused and Unsuccessful Deliveries
When a customer refuses an otherwise correct order, repeatedly fails to answer the courier, provides an incorrect address, or is unavailable during agreed delivery attempts, the customer may be responsible for the actual delivery and return costs.
NEXAR may require outstanding delivery charges or advance payment before reshipping an order.
Customers will not be charged return costs when the shipment is refused because NEXAR supplied an incorrect, damaged, defective or non-conforming product.
Delayed or Missing Orders
Please contact NEXAR when an order has not arrived within the communicated delivery period.
NEXAR will coordinate with the courier to investigate delayed or missing shipments. Investigation and compensation are subject to the courier’s procedures and applicable consumer law.
Contact
Please include your order number when contacting us about a shipment.